Director of Customer Experience

Senior Marketing Manager job

Location: Boston, MA

Type: Full time, direct hire

 As the Director of Customer Experience, you will work on programs to improve customer engagement and loyalty by leveraging multiple channels to increase the value and satisfaction of our customer base as measured by NPS scores. You will work closely with cross-functional teams to align objectives within the organization and use an analytical approach to develop and implement plans and draw conclusions. 

Why we need you 

Our growing company is undergoing a digital transformation and we are updating business processes, procedures and the way we interact with our customers across the board. In this exciting role, you will document existing processes in the customer lifecycle and identify new and creative approaches to modify and improve the customer experience. As a leader, you will plan and provide new pathways to integrate and enhance the communication to our customers by way of social media, mobile apps, and other technologies. 

Experience required 

A Bachelors Degree 

Great communication skills 

8+ years of related and relevant work experience, building and directing CX programs 

Outstanding communication and interpersonal skills, demonstrated  leadership